In this policy
1. When you can get a refund
You can open a dispute and request a refund within 14 days of delivery — or the latest expected delivery date — if your order qualifies under this policy. PrintRealms mediates between buyer and seller and may issue a full refund at our discretion.
Reasonable cases include items that never arrive, arrive damaged, or significantly don't match the listing.
2. Damaged or wrong items
If your print arrives damaged or is materially different from the listing, you're entitled to a full refund. Send photos of the item and packaging when you open the dispute so we can assess it quickly.
Please keep the original packaging until the dispute is resolved — the seller may need it returned.
3. Items that never arrive
If your order doesn't arrive by the latest estimated delivery date, open a dispute. We'll contact the seller for tracking or proof of postage.
If the seller can't provide evidence of delivery, you'll receive a full refund.
4. Custom & personalised prints
Custom or personalised prints are generally non-refundable because they're made to order.
The exception is where the seller failed to deliver at all, delivered the wrong item, or the item is significantly not as described. Change-of-mind refunds are not available for custom work.
5. How to request
To request a refund, open a dispute from the order in your dashboard. Include:
- The order number
- A short explanation of what went wrong
- Photos of the item and packaging (for damage or "not as described" claims)
Our team reviews disputes and responds within a few business days.
6. Dispute process
Once a dispute is opened, PrintRealms contacts both buyer and seller and reviews the evidence. We aim to resolve disputes fairly and quickly.
Approved refunds are returned to your original payment method. Sellers can be required to accept a return where a dispute is upheld. See our Terms of Service for the broader framework.
7. Contact
Questions about a refund? Email [email protected] or visit our contact page.